This page exists so that nobody has to argue later about what was agreed. Nothing here is hidden or dressed up.
[01]Who you are contracting with
- Company
- 4V3D OÜ
- Registry code
- 17515961
- VAT
- EE102990461
- Location
- Tallinn, Estonia
- Contact
- info@4v3d.ee
Correspondence happens by email. No phone number is published and no orders are taken by phone, that way what was agreed stays in writing.
[02]How a contract is formed
This website is not a shop. You cannot order or pay here. The figures in the price list are price information, not a binding offer.
- You describe the job. I send a quote with the price, the timeline and what the price covers.
- A quote is valid for 14 days unless the quote says otherwise.
- The contract is formed when you confirm the quote in writing and the 80% prepayment has arrived. No work starts and no calendar slot is held before that.
- The remaining 20% is due on handover. 4V3D does not invoice after the fact.
[03]Prices and payment
- Price list figures exclude VAT. 24% VAT is added to every order.
- The price in the quote applies, not the website price at the moment you confirm.
- Postage is not included. Pickup in Tallinn is possible by prior arrangement.
- If the scope changes at your request after confirmation, the price changes with it, you are told before, not on the invoice.
- Late payment interest is 0.05% per day on the outstanding amount.
If you abandon the job after production has started and you have no right of withdrawal, the prepayment is retained to the extent of work done and material consumed. The rest is refunded.
[04]Right of withdrawal
A private customer has a 14-day right of withdrawal from a distance contract (Law of Obligations Act, VÕS § 56 (1)). It does not extend to legal persons, sole traders, or a natural person ordering for the purposes of their trade or profession (VÕS § 1 (5)).
[05]When there is no right of withdrawal
Most 4V3D work is made for one specific customer and carries no right of withdrawal. This is not a 4V3D house rule or a choice, it is a statutory exception.
- Goods made to the customer's stated specifications or to their individual needs: VÕS § 53 (4) 2) and 3); for off-premises contracts § 47 (3) 3). This covers comfort insoles, 3D portraits and figures, reproduced spare parts, scale models, awards and keepsakes, and anything printed from your scan, your measurements or your file.
- A service whose performance began with your express prior consent and which 4V3D has fully performed: VÕS § 53 (4) 1). That consent, and your acknowledgement that you lose the right of withdrawal, is obtained in writing when you confirm the quote.
- Digital content not supplied on a tangible medium (3D files, CAD models, the finished tour link) on the same conditions, VÕS § 53 (4) 7¹).
- Sealed goods unsuitable for return for reasons of hygiene once the seal is broken after delivery: VÕS § 53 (4) 4¹). Insoles ship sealed.
In short: "I changed my mind" does not create a refund right for something made to your own shape that cannot be sold to anyone else. "You made it wrong" is a different matter and is dealt with next.
[06]If the work is defective
This is not limited and cannot be signed away.
- A private customer may bring a claim within two years of handover: VÕS § 218 (2) for goods, § 642 (2) for work.
- A defect must be reported within two months of discovering it: VÕS § 220 (1) and § 644 (1).
- For goods, a defect appearing in the first year is presumed to have existed at handover (VÕS § 218 (2²)). For work, that period is six months (VÕS § 642 (2)).
- The defect is repaired or the work redone. Where neither is reasonably possible, the money is refunded.
What is not a defect
The agreed result is what the quote says. The following are properties of the technology, not faults:
- Visible layer lines, support marks and surface texture on a printed item. Any specific surface finish is agreed before the work.
- Colour variation between batches and difference from what a screen showed.
- Dimensional deviation up to ±0.3 mm or ±0.3%, whichever is greater, unless a tighter tolerance was agreed in the quote.
- Material behaviour: plastic is plastic. Load, heat, UV and time affect it. If a part will carry load, say so before ordering so the material is chosen for it.
- Scanning limits: shiny, black, transparent and hairy surfaces do not scan accurately. Where an object is like that, the quote says so and the approach is agreed in advance.
- Likeness in a figure or portrait is subjective. A scan captures geometry, not interpretation.
- For a virtual tour, the condition of the property at the moment of scanning, a tour shows what was there, not what could have been.
[07]Business customers
Consumer sale and consumer works contract provisions do not apply to a legal person. Liability for defects runs 12 months from handover, and a claim must be made within 14 days of discovering the defect. Everything else is agreed in the quote.
[08]Timelines
A timeline in a quote is an estimate, conditional on your side (access, files, approvals, prepayment) arriving on time. It starts running when the prepayment lands.
4V3D is not liable for delay caused by things outside its control: equipment failure, material supply, weather, lack of access, third-party platform downtime. In that case a new date is agreed, or the order is cancelled and everything paid for work not done is refunded.
[09]Files, models and rights
- You get the finished item and the files agreed in the quote, and may use them freely for your own purposes.
- Copyright in the CAD model, repaired geometry and working files created during the job stays with 4V3D unless the quote agrees a transfer. A full transfer of rights is a separate agreement at a separate price.
- 4V3D may use images and video of completed work as portfolio examples. The inside of a home, people and identifiable private property are never shown without your written permission. If you do not want any portfolio use at all, say so in writing before the work starts. It does not change the price.
- Your scan is not sold or passed to a third party.
By ordering you confirm that you have the right to have the object scanned and reproduced, and that doing so infringes nobody's copyright, patent, trademark or design right. 4V3D does not check this and cannot check it. If a third party brings a claim on that basis, it is yours to answer. 4V3D does not reproduce security features, weapon parts or items whose manufacture is prohibited, and may decline any order without giving a reason.
[10]Virtual tour hosting
- The first year of hosting is included in the tour price. After that it is €89/year per property, invoiced before the new period starts. If the invoice is not paid, the tour is taken down.
- The tour sits on a third-party platform. 4V3D is not liable for that platform's downtime, changes or discontinuation.
- The hosting price applies to the current period. A platform price change may change it; you are told at least 60 days before the new period starts and you are free not to renew.
- 4V3D may end hosting at any time on 30 days' notice, refunding the paid but unused portion pro rata. Within those 30 days you can export the tour or move it elsewhere.
- A tour link is not forever and is not promised as forever. If a tour is commercially critical to you, agree a handover of the underlying files as well.
[11]Drone work
- Flights happen only where flying is permitted. No flights in restricted airspace, near airports, or without the required authorisation, not even by agreement.
- You provide access to the site and, where needed, the landowner's consent.
- Weather decides. If a flight is cancelled for weather, a new date is agreed. On a third cancellation either side may cancel the order and the prepayment is refunded.
- If bystanders or a neighbour's yard end up in frame, the material is processed so they are not identifiable. Nobody's private property is filmed deliberately.
[12]Foot scanning and comfort insoles
This is not a medical service. 4V3D is not a healthcare provider, does not diagnose, treat or prevent any condition, and employs no clinicians. A comfort insole is a comfort and fit product.
If something is medically wrong with your foot (pain, deformity, anything diabetes-related, a post-injury condition) see a doctor or an orthopaedist. Nothing here substitutes for that, and no opinion is offered on whether anything is wrong with you.
Insoles are made from your scan and are a personalised product: no right of withdrawal applies. They also ship sealed for reasons of hygiene.
[13]4V3D: Privacy
Version 2026-10-09.
Changes announced: none.
The short version. No ads, no tracking, no selling. On the website we count visits, without cookies, as totals only. A scan of you, your child, your feet or your home is used to do the job you ordered. We show it as a work sample only with a written yes.
1. Who is responsible
4V3D OÜ (registry code 17515961), Tallinn, Estonia, is responsible for the personal data described on this page (in legal terms, the controller). Contact: info@4v3d.ee, +372 5444 0211. The full company details are at the top of the terms on this page.
The law does not require us to appoint a data protection officer and we have not appointed one. Your message goes straight to the person who runs the company.
When we work inside a business client's own systems, such as a CRM or a mailbox, we handle that data for the client under a written agreement, and the client's privacy notice applies.
2. The rules we hold ourselves to
These rules are the same in everything 4V3D OÜ makes.
- Only what is needed. We collect the least the product needs to work, and we build features so that less is needed.
- Never sold, never used for ads, never used to train anything. Data is used to do the work you ordered and for the few purposes listed in section 3, and for nothing else. We do not analyse you to predict or influence anything, and no machine makes decisions about you. We hand data to an authority only when a law or a court order obliges us to.
- No ads and no tracking. Nothing follows you from site to site. On the website we count visits, without cookies, and see totals only.
- Named helpers only. Every company that handles data for us is listed below. We give 30 days' notice on this page before adding or replacing one.
- Kept in the EU where we can. Where a helper is outside the EU, the list says so and says what protects the data there.
- One person has access. Only the board member of 4V3D OÜ can reach our systems. There is no employee, contractor or support agent with access.
- Gone when you say so. When you ask us to delete something we hold, it is gone from our live systems within 30 days, and from the last backup at the latest 90 days after that. The exception is the records the law makes us keep, such as invoices and the confirmed quote.
- Told if something goes wrong. If a security incident is likely to put you at high risk, you hear from us without undue delay.
3. What we handle, why, and for how long
| What | Details | Why | Legal basis | How long |
|---|---|---|---|---|
| Enquiries | Your name, email address or phone number and what you write or tell us, by the contact form, by email or by phone | To answer you and prepare a quote | Steps towards a contract, and our legitimate interest in answering | 2 years after the last message, unless it becomes an order. A message sent through the contact form also stays with the form service for up to three years (section 4) |
| Counting visits | The page viewed, the site you came from, your country, browser and device type, as totals | To see which pages are read | Our legitimate interest in knowing what is used | Kept by Cloudflare for up to 6 months. Nothing in it says who you are |
| Orders | Contact details, what was ordered, invoice and payment details | To do the work and keep our accounts | Contract with you, and accounting law | 7 years from the end of the financial year, as Estonian accounting law requires |
| Scans of spaces | 3D scans and pictures of a home or business interior, drone footage | To deliver the tour, model or footage you ordered | Contract with you | A tour: while it is hosted for you, then deleted within 30 days. Other scans and footage: deleted within 30 days after handover. Longer only if you ask in writing |
| Scans of people | A 3D scan of a person, a face or feet | To make the portrait, figurine or insoles you ordered | If you ordered a scan of yourself: the contract with you. If the person scanned is someone else: that person's own written agreement, or a parent's for a child. For foot scans we also ask for your written agreement, because a foot scan can say something about health | Deleted within 30 days after handover. If you ask in writing, we keep the print file for a re-order for up to two years |
| People who happen to be in footage | Bystanders or a neighbour's property in drone or tour material | To deliver the job | Our legitimate interest in doing the work | Made unrecognisable before delivery. The raw footage is deleted with the job |
| Work samples | Pictures and video of finished work | To show what we do | Anything that shows a person, a child or a home: only with a written yes from the person shown (a parent for a child, you for your home), which can be taken back at any time. Other work: our legitimate interest, and you can say no before the work starts | Until the yes is taken back or you ask us to remove it |
Children. A child is scanned only when a parent or guardian has agreed and is present.
Your scan is never sold. It goes to nobody else, except that a tour you ordered is hosted on the platform named in section 4.
4. Where it is, and who helps us
Working files and scans are kept on 4V3D's own equipment, in a private network that cannot be reached from the public internet. They are not uploaded to public cloud services. The one exception is a virtual tour you ordered: it is hosted on the platform named below, because that is the product.
| Who | What they do | Where |
|---|---|---|
| Web3Creative (India), the company behind Web3Forms | Receives the contact form, checks it for spam and sends it to our mailbox. It keeps a copy for up to three years. If you prefer, write to info@4v3d.ee instead of using the form | Servers outside the EU, covered by standard contractual clauses |
| [virtual tour platform] | Hosts the tours clients ordered | [country, and what protects the data there] |
| Cloudflare, Inc. (USA) | Delivers the website through its network, protects it from abuse and counts visits. To do that it receives your IP address and basic browser details | Worldwide network, including the EU. Transfers to the USA are covered by the EU-US Data Privacy Framework and standard contractual clauses |
| Proton AG (Switzerland) | Our mailbox. It holds the emails you send us and our replies | Switzerland, which the European Commission recognises as protecting personal data adequately |
| SimplBooks OÜ (Estonia) | Invoicing and accounting | Estonia (EU) |
| The parcel carrier named in your shipping notice | Delivers your order. It receives your name, address and phone number | Estonia or your country |
The helpers in this list work on our instructions and may not use your data for their own purposes. The parcel carrier is the exception: it delivers under its own terms and the postal rules. You can ask us for a copy of the safeguards that cover a helper outside the EU.
5. How we protect it
- Scans and working files never leave our own equipment, except a tour you ordered to be hosted.
- Only the board member of 4V3D OÜ has access. There is no employee, contractor or support agent with access.
- Our mailbox and accounts are behind two-step sign-in.
- Scans are deleted on the schedule in section 3, without your having to ask.
6. If something goes wrong
If a security incident with your personal data is likely to put you at high risk, we tell you without undue delay: what happened, what we know and what we recommend you do. We write to the email address on your order or enquiry. Where the law requires, we also report it to the Estonian Data Protection Inspectorate within 72 hours. We keep a written record of every incident.
7. Your rights
You can ask us what we hold about you, have it corrected, get a copy you can take elsewhere, have it deleted, and have its use restricted. Where something is based on your consent, you can withdraw the consent at any time.
Your right to object. Where this page gives our legitimate interest as the reason, you can object at any time, by writing to info@4v3d.ee.
To use any of these rights, write to info@4v3d.ee. We confirm within 5 working days and answer in full within 30 days. It costs nothing.
If you are not happy with our answer, you can complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, aki.ee) or to the data protection authority of the country where you live.
8. Cookies and what your browser remembers
The website has no tracking pixels and no advertising cookies. We count visits with Cloudflare Web Analytics. It sets no cookie, stores nothing on your device, does not follow you from site to site and shows us totals only: pages, countries and browsers.
Your browser remembers one thing: the colour theme you chose. There is no consent banner because none is needed.
9. Changes to this policy
The version and date at the top change with every edit. If a change matters, we announce it on this page at least 30 days before it takes effect. A change never reduces the protection of data we already hold, unless the law requires it.
[14]Liability
4V3D's liability for any one order is limited to the amount paid for that order. There is no liability for lost profit, indirect loss, or what happens to a printed item after handover where that does not follow from a defect in the work.
Printed items are not intended for use where failure would endanger health or life, load-bearing structures, vehicle safety equipment, medical devices or aviation. Using them there is at your own risk.
Nothing in this section limits liability for damage caused intentionally or through gross negligence, for personal injury, or to any extent that the law does not permit to be limited against a consumer.
[15]Complaints and disputes
- Write to info@4v3d.ee first. A written complaint gets a written answer within 15 days (Consumer Protection Act, TKS § 24 (5)).
- If no answer arrives in that time, the complaint counts as rejected (TKS § 24 (8)).
- A private customer may then go to the Consumer Disputes Committee. The Committee will only take a case once you have first complained to 4V3D (TKS § 47 (1) 1)).
- Out-of-court dispute body
- Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority
- Address
- Endla 10A, 10122 Tallinn, Estonia
- Phone
- +372 620 1707 (Mon–Fri 10:00–14:00)
- Website
- ttja.ee/tarbijavaidluste-komisjon
- Filing a claim
- jvis.ttja.ee
- Rules of procedure
- ttja.ee/tarbijavaidluste-komisjon, under "Avalduse esitamine" and "Avalduse menetlemine"
Estonian law applies. Disputes with a business customer are settled in Harju County Court. For a private customer, jurisdiction follows the law.
[16]Changes to these terms
The terms that apply are the ones on the website at the moment you confirmed the quote. Later changes do not apply retroactively. Current version: 5 October 2026.